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Return Policy

Products may be returned within 7 days from the date of receipt. You can apply online or call

Customer Service on Watts AB or Mobile 01146020606

The return process is easy. All you have to do is follow the steps below

·        Access your account

·        After logging in, go to> My Orders

·        And open the request to be braced, for each existing product the product return tag, click the button to start the return process.



 What are the terms of return of products?

·        Incorrect or defective product

·        Not in accordance with the declared specifications

·        Missing products or attachments



What are the terms of return in case of desire for other reasons?

In this case the full shipping costs will be charged to the buyer.


How to resend the product to Qutoof?

 We will arrange a date for receipt of the product to be returned within 3 days of submitting the application.


How can I proceed with the order return status?

You can follow the status of your refund by accessing your account> View your return requests.


How long does it take to check the quality of time?

Quality inspection may take up to 3 days. Product recovery begins after the quality inspection team has completed its work.


How to recover money?

After making sure that the product is in good condition, a Vodafone Cash number or a contact card number is requested and the transfer will take place within 7 days only.